Call Centre Auditor

Call Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...

**Position Overview**:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...

**Key Responsibilities**: - Review and audit sales calls for quality, compliance, and performance standards. - Provide constructive feedback to sales representatives for improvement. - Identify trends and areas of opportunity based on call performance. - Maintain accurate records and generate reports on call audit results. - Collaborate with sales teams to...

**Call Centre Vacany - Minimum 1-2 years experience in hospital line** Schedule: - Day shift **Language**: - Hindi (preferred) Work Location: In person

A Calling Agent job involves analyzing call data to identify trends, improve call center performance, and enhance customer experience. This role requires analyzing data, identifying areas for improvement, and making recommendations based on insights gleaned from call analytics, Managing data, Maintaining data of calling, Listen to calls. Pay: From...

**Job Description: Quality Auditor - Collections Process (Mid - Level)** **Position: Quality Auditor - Collections Process** - Total positions - 10 - 3 - Bengali - 3 - Marathi - 2 - Tamil & Telgue - 2 - Kannada. - Location: Noida Sector 63 - Employment Type: Full-Time - Experience Required: Minimum 1 year in Collections process - Level: Mid-Level **About...

**Position Description**: The Quality Auditor will be responsible for conducting audits, ensuring that company processes, products, and services meet both internal and external quality standards. They will work closely with team members to identify areas of improvement, ensure compliance with established quality parameters, and help enhance overall...

Hindi & English (Noida) - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication **“scripts”** when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build...

**Call Monitoring & Evaluation**: - Listen to live or recorded calls daily across teams. - Audit call quality based on tone, empathy, script adherence, accuracy of information, and professionalism. - Identify red flags such as wrong entries, miscommunication, or missed follow-ups. **Documentation & Reporting**: - Maintain daily and weekly reports with...

About the RoleOur client, a leading Data Centre organization headquartered in Dubai, is expanding its India Audit Operations and seeking seasoned IT Audit professionals to join their global audit team based in Noida.These positions will play a pivotal role in driving audit strategy, governance, and compliance across data-centre operations, infrastructure,...