Call Auditor
2 weeks ago
**Call Monitoring & Evaluation**:
- Listen to live or recorded calls daily across teams.
- Audit call quality based on tone, empathy, script adherence, accuracy of information, and professionalism.
- Identify red flags such as wrong entries, miscommunication, or missed follow-ups.
**Documentation & Reporting**:
- Maintain daily and weekly reports with scores and comments.
- Highlight serious errors or process violations immediately.
- Maintain tracker for repeat mistakes and improvement trends.
**Feedback & Coaching**:
- Share constructive feedback with individual callers.
- Collaborate with team leaders to guide training needs and suggest corrections.
**Quality Process Support**:
- Support in refining scripts and call flow.
- Help design call quality scorecards.
- Ensure implementation of audit suggestions.
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
Work Location: In person
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