Quality Analyst
2 weeks ago
LOCATION: NOIDA SEC 136SALARY: 4.80 LAC MAXSHIFT: NIGHT SHIFTRole DescriptionWe are seeking a Quality Analyst (QA) with experience in US-based voice BPO processes . The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with company policies, client expectations, and regulatory requirements.Key Responsibilities:Monitor inbound and outbound calls, chat, or email interactions to evaluate agent performance and service quality.Audit customer interactions to ensure adherence to process guidelines, scripts, and compliance standards.Identify communication, process, and behavioral gaps and provide constructive feedback to agents and team leaders.Prepare and present daily/weekly/monthly quality reports and performance insights.Collaborate with Operations, Training, and Process Excellence teams to drive continuous improvement.Conduct calibration sessions with clients and internal teams to align quality parameters.Maintain updated knowledge of process workflows, client expectations, and quality standards.Support new process migrations and identify quality training needs.Required Skills & Qualifications:Bachelor’s degree or equivalent education.Minimum 1–3 years of experience as a Quality Analyst in a US voice process (Customer Support, Sales, or Technical Support).Excellent listening, analytical, and communication skills (verbal and written).Strong understanding of quality monitoring tools, scorecards, and reporting metrics.Proficient in MS Excel , Google Sheets , and quality reporting systems.Flexible to work in US shifts (night shifts) .Strong attention to detail, empathy, and a process-oriented mindset.#Hiring #QualityAnalyst #BPOJobs #USProcess #QualityAssurance #CustomerExperience #AssistaraGlobalServices #NowHiring #CareerOpportunity #NightShiftJobs #QAJobs #CallCenterJobs #BPOCareers #JobSearch #HiringAlert #VoiceProcess #NonVoiceProcess #TeamAssistara
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Quality Analyst
17 hours ago
Noida, India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...
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Quality Analyst
9 hours ago
Noida, India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...
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Quality Analyst
5 days ago
Noida, Uttar Pradesh, India Lepide Full time ₹ 6,00,000 - ₹ 18,00,000 per yearQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...
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Quality Analyst
3 days ago
Noida, India Lepide Full timeQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...
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Quality Analyst
3 days ago
Noida, India Lepide Full timeQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...
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Quality Analyst
2 weeks ago
Noida, Uttar Pradesh, India Ocube Services Full time ₹ 5,00,000 - ₹ 15,00,000 per yearPosition: Quality AnalystLocation: Noida (Sector 63)Department: Quality TeamOverview:The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall...
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Quality Analyst
1 day ago
Noida, Uttar Pradesh, India Delphie Consulting services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSenior Quality Analysts (50 Openings)Location: Noida / Gurgaon (Hybrid – 2-3 days WFO per week)Shift Timing: 10 AM – 7 PM ISTContract Duration: 6–12 months (extendable)Type: Contractual (C2C / C2H)Experience Required: 6 to 8 yearsAbout the Role:We are looking for highly skilled Senior Quality Analysts with extensive experience in API Testing, Database...
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Quality Analyst
2 days ago
Noida, India Lepide Full timeQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...
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Quality Analyst
2 days ago
Noida, India Lepide Full timeQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...
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Quality Analyst
1 day ago
Noida, India Lepide Full timeQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...
