
Call Quality Auditor
7 hours ago
Job description
We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.
Key Responsibilities:
Conduct audits of calls, emails, chats, and complaint audits.
Identify gaps, share feedback with agents/teams, and suggest improvements.
Maintain audit reports and highlight key findings for management.
Provide coaching support to improve customer interactions and compliance.
Ensure adherence to processes, policies, and regulatory standards.
Requirements:
Graduate degree or equivalent experience.
Prior QA/auditing experience, preferably in BPO /customer service.
Strong banking experience in customer service will be preferred.
Good analytical, communication, and feedback skills.
Detail-oriented with strong organisational and time management skills.
Language : Hindi & English
Immediate joiners preferred.
CTC Upto 22K
WyzMindz Solutions
H-59, First Floor, Sector 63, H-Block,
Near Electronic City Metro Station, Exit Gate No. 2,
Behind KFC, Near Ginger Hotel,
Noida , Uttar Pradesh, India
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