Call Quality Auditor

As a Call Quality Auditor at our company, your role will involve monitoring, evaluating, and scoring inbound and outbound calls to ensure quality standards and compliance are met across various parameters. You will be responsible for listening to live and recorded calls, assessing communication, compliance, product knowledge, and call etiquette, and...

**Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

Job descriptionWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest...

Job Description – Quality Auditor We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with...

Job Description – Quality AuditorWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams,...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...

Hiring – Gujarati Language Quality Auditor We are looking for a Quality Auditor (Gujarati language) to join our growing team. Who can apply? Candidates with strong experience in Quality Auditing. Professionals from Customer Service or Collection (BPO/Banking/NBFC) domain with relevant exposure. Must be proficient in Gujarati (speaking, reading &...

Hiring – Gujarati Language Quality AuditorWe are looking for a Quality Auditor (Gujarati language) to join our growing team. Who can apply?Candidates with strong experience in Quality Auditing.Professionals from Customer Service or Collection (BPO/Banking/NBFC) domain with relevant exposure.Must be proficient in Gujarati (speaking, reading & writing)....