Customer Support Executive

1 day ago

Madurai Tamil Nadu, India KoinBX Full time

**Job Summary**:
We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels.

**Key Responsibilities**:

- Identify customer needs and assist them with accurate information.
- Escalate complex issues to the relevant team and follow up for timely resolution.
- Maintain records of customer interactions and transactions.
- Meet individual and team KPIs (e.g., response time, resolution rate).
- Stay updated with product knowledge to provide accurate solutions.

**Requirements**:

- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills in English.
- Excellent computer and typing skills.
- Positive attitude, patience, and a customer-centric approach.
- **Willingness to work in rotational shifts, including weekends if required.**

**Preferred (Not Mandatory)**:

- Internship or any prior experience in a customer-facing role.
- Knowledge of CRM tools like Freshdesk, Zendesk, etc.

**What We Offer**:

- On-the-job training and learning opportunities.
- A supportive and energetic work environment.
- Scope for growth within the organization.

**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift

Work Location: In person

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