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Customer Support Representative
2 weeks ago
**Job Title**: Customer Service Executive
**Location**: Near Meenakshi Amman kovil, Madurai
**Office Timing**: Monday to Saturday, 10:00 AM to 6:30 PM
**Qualification**: Graduation
**Salary**: ₹15,000 per month (Inclusive of PF & ESI)
**Experience**:
**Job Summary**:
The Customer Service Executive will be responsible for providing exceptional service to walk-in customers, handling gold purchases, and assisting with marketing activities to promote the branch's products and services.
**Key Responsibilities**:
**Customer Interaction & Gold Handling**:
- Attend to walk-in customers with professionalism and courtesy.
- Purchase old gold from customers and assess the purity of gold accurately.
**Marketing Activities**:
- Handle branch-specific marketing efforts, including strategies such as umbrella marketing.
- Occasionally travel for marketing initiatives and promotional campaigns.
**Product Knowledge & Sales**:
Promote and sell a variety of gold and silver products, including:
- **Gold**: Coins, jewelry, biscuits.
- **Silver**: Coins, jewelry, biscuits.
- **Digital Wallet**: Support corporate gifting solutions.
**Additional Responsibilities**:
- Represent the brand confidently and professionally.
- Maintain a willingness to learn and adapt to new processes.
**Required Skills**:
- **Fluency in Regional Language (Tamil)**: Essential for effective communication with customers.
- **Confident & Presentable**: Strong interpersonal and customer service skills.
- **Willingness to Travel**: Flexibility for occasional marketing activities outside the branch.
- **Eagerness to Learn**: Open to training and knowledge development.
**Job Types**: Full-time, Permanent
Pay: ₹8,598.43 - ₹29,499.25 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- Field sales: 1 year (preferred)
**Location**:
- Madurai, Tamil Nadu (preferred)
Work Location: In person
**Speak with the employer**
+91 9385629884