Customer Support Associate

7 days ago


Madurai Tamil Nadu, India APPTIVO SOFTWARE PVT LTD Full time

Guide customers through product features, functionality, and best practices to maximize their use of the software.
- Diagnose and troubleshot technical issues, escalating complex problems to higher level support or technical teams when necessary.
- Identify common customer issues and collaborate with the product team to suggest improvements or new features.
- Conduct follow-up communications with customers to ensure satisfaction and resolution of their issues.
- Gather and report customer feedback to the product and development teams to drive product enhancements and improve user experience.

**Job Types**: Full-time, Permanent

Pay: Up to ₹200,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

Work Location: In person



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