Customer Support Associate
6 days ago
Guide customers through product features, functionality, and best practices to maximize their use of the software.
- Diagnose and troubleshot technical issues, escalating complex problems to higher level support or technical teams when necessary.
- Identify common customer issues and collaborate with the product team to suggest improvements or new features.
- Conduct follow-up communications with customers to ensure satisfaction and resolution of their issues.
- Gather and report customer feedback to the product and development teams to drive product enhancements and improve user experience.
**Job Types**: Full-time, Permanent
Pay: Up to ₹200,000.00 per year
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
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