Customer Support Associate

6 days ago

Madurai Tamil Nadu, India Apptivo Full time

**Location**: Madurai

**Role and responsibilities**:

- Address customer questions, provide information, and offer solutions to resolve problems or complaints
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively.
- Guide customers on how to use a product effectively
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.

**Skill set expectations**:

- Excellent communication skills

**Schedule**:

- Rotational shift

**Experience**:

- Total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Freshers with excellent communication skills can apply

**Education **:Bachelor’s Degree
**No.of Vacancies **:2 Position

**Job Features**:

- Job Category
- Customer Support
- Job Type
- Full Time
- Job Location
- Madurai

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