Customer Support Executive

4 days ago

Othakadai Madurai Tamil Nadu, India TeeLabs Apparel pvt Ltd Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Position: Customer Support Executive

Male Candidates Only

Job Type: Full-Time

Experience: 1-3 Years (Freshers with strong communication & coordination skills can apply)

Salary: Based on experience

About Teelabs Apparel Pvt Ltd:

Teelabs is a leading custom T-shirt manufacturer, delivering high-quality apparel to businesses and brands. We are looking for a Customer Support Executive to manage customer interactions and coordinate production processes efficiently.

Key Responsibilities:

Customer Support Duties:

  • Communicate with customers via phone, WhatsApp, and email regarding order updates.
  • Maintain customer records, track orders, and handle queries efficiently.
  • Ensure smooth coordination between customers and internal teams.
  • Provide order status updates at different production stages.
  • Handle complaints or concerns and resolve them professionally.

Production Coordination Duties:

  • Work closely with the production team to ensure timely execution of orders.
  • Monitor order progress from fabric procurement to final dispatch.
  • Assist in sample approvals and communicate with customers for feedback.
  • Ensure balance payments are collected before shipment.
  • Prepare dispatch details and share tracking information with customers.

Skills & Qualifications:

Good Communication Skills in Tamil & English (Hindi is a plus).

Experience in customer support, order management, or production coordination (Preferred).

Basic computer knowledge (Excel, WhatsApp Business, Email Handling).

Ability to multitask & stay organized in a fast-paced environment.

Team player with a problem-solving attitude.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Training and mentorship for freshers to develop the necessary skills in B2B sales.
  • Opportunities for career growth and development.
  • A collaborative, dynamic, and innovative work environment.
  • Be part of a company with global expansion plans and a focus on excellence.
  • Free Accomodation for other location candidates

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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