Customer Support Executive
7 days ago
Role Summary
We are looking for a Customer Care Executive to manage inbound and outbound customer queries, provide product guidance, and ensure a positive post-purchase experience.
Key Responsibilities
Handle customer queries via phone, WhatsApp, and email
Explain product benefits and resolve concerns efficiently
Follow up with customers for feedback and repeat orders
Coordinate with the dispatch team for order updates
Maintain CRM data and daily call reports
Requirements
Minimum 1 year of experience in customer service (FMCG preferred)
Good communication skills in English and Tamil (Hindi is a plus)
Familiarity with WhatsApp Business and basic Excel
Polite, patient, and customer-first attitude
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Expected Start Date: 28/06/2025
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