Customer Support Executives

3 hours ago

Madurai Tamil Nadu, India Desirous Global Consulting Full time

IT Full-Time Job ID: DGC00843
Madurai, Tamil Nadu 0-2 Yrs ₹1.8 - ₹2.75 Yearly

**Job description**:

- Support Executives will be responsible for providing efficient and polite support to customers. This comprises keeping clear and dynamic focus on enquiry decision, maintaining a friendly manner with all customers, valuing cultural diversity and ensuring that all the necessary action is taken to resolve a customer s query.
- A challenging and pleasing role in a dynamic atmosphere to offer, entire sales and customer support role, assuming responsibility for the efficient running of the sales in line with the Company s Quality Management System. Reporting to the Asst Manager Support and working in a busy office environment.

**Responsibilities**
- Responsible to provide the technical support and implementation in onsite or over the telephone and other electronic mediums in a on time, proficient, and professional way and by this, contributing to a stable progress in customer satisfaction.
- Resolving as many queries as possible on the first call.
- Ensure that you keep enough product, technical, market and call handling expertise to perform your job efficiently, including the correct call logging, administrative and procedural practices required.
- To remain friendly, polite and efficient at all times to ensure that the Company s goal of total
- Customer satisfaction is achieved at all times for both clients and company personnel.
- Negotiating the terms of an agreement and closing sales.
- Gathering market and customer information,Gaining a clear understanding of customers' businesses and requirements.
- Essential requirements Desirable attributes
- Strong problem solving skills and decision-making skills.
- Capability to communicate efficiently both verbally and in writing in English and any other chosen languages with customers and colleagues.
- A passion for technology and its use in the workplace and the desire and ability to build their technical skills.
- Ability to excel in environment where stretch objectives are continually set.
- An open communicator with a positive can do attitude.
- A proactive person who does what they say they are going to do.
- Elasticity with work times, willing to work extra hours to grow business.

Benefits"
- Work from Home available

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