
Customer Relationship Officer
5 days ago
**Key Responsibilities**:
- Serve as the primary point of contact for existing and new customers.
- Maintain detailed records of client interactions, feedback, and service requests.
- Ensure timely follow-up and resolution of customer issues or complaints.
- Coordinate with internal departments to fulfill client needs and ensure service delivery.
- Build and nurture long-term relationships with key clients.
- Assist in preparing customer reports, feedback summaries, and documentation using MS Word and Excel.
- Work to enhance customer satisfaction and support retention efforts.
**Requirements**:
- Proven experience in customer service, relationship management, or similar roles.
- Strong communication and interpersonal skills.
- Proficiency in MS Office tools (Excel, Word).
- Organized, detail-oriented, and able to multitask efficiently.
- Ability to handle customer concerns calmly and professionally.
- Fast learner and adaptable to evolving processes and tools.
**Preferred Qualifications**:
- Degree or diploma in Business Administration, Customer Service, Marketing, or related fields.
- Experience with CRM software or client database tools.
**Job Types**: Full-time, Permanent
Pay: ₹14,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
**Experience**:
- total work: 5 years (preferred)
- Customer relationship management: 5 years (required)
**Language**:
- English (required)
Work Location: In person
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