Customer Relationship Officer

3 days ago

Baramunda Bhubaneswar Orissa, India Urban Yatra Full time

**Key Responsibilities**:

- Serve as the primary point of contact for existing and new customers.
- Maintain detailed records of client interactions, feedback, and service requests.
- Ensure timely follow-up and resolution of customer issues or complaints.
- Coordinate with internal departments to fulfill client needs and ensure service delivery.
- Build and nurture long-term relationships with key clients.
- Assist in preparing customer reports, feedback summaries, and documentation using MS Word and Excel.
- Work to enhance customer satisfaction and support retention efforts.

**Requirements**:

- Proven experience in customer service, relationship management, or similar roles.
- Strong communication and interpersonal skills.
- Proficiency in MS Office tools (Excel, Word).
- Organized, detail-oriented, and able to multitask efficiently.
- Ability to handle customer concerns calmly and professionally.
- Fast learner and adaptable to evolving processes and tools.

**Preferred Qualifications**:

- Degree or diploma in Business Administration, Customer Service, Marketing, or related fields.
- Experience with CRM software or client database tools.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

**Experience**:

- total work: 5 years (preferred)
- Customer relationship management: 5 years (required)

**Language**:

- English (preferred)

Work Location: In person

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