Customer Success Executive

2 weeks ago

Indore District Madhya Pradesh, India Appstean Infotech Full time

**Job Description: Customer Success Executive**

**Role: Technical Support**

**Experience: 0-1 yr into IT Software Support**

**Location: Indore (MP)**

**Work from Office**

Position Overview:
**Responsibilities**

**Client Support**
- Ensure timely and effective resolution of client queries and concerns.

**Implementation & Deployment**
- Oversee the implementation and deployment of our software product at client sites.
- Ensure a smooth and efficient setup process, adhering to client requirements and company standards.

**End User Training**
- Conduct comprehensive training sessions for end users to ensure they are proficient in using the software product.
- Develop training materials and documentation to support user education.

**Client Interaction**
- Maintain regular communication with clients to understand their needs and provide ongoing support.
- Build and maintain strong relationships with clients to enhance customer satisfaction and retention.

**Travel**
- Travel to client locations as required for training and implementation purposes.
- Manage travel arrangements efficiently to optimize time and resources.

**Requirements**:

- Any Graduate or Postgraduate - BE/MCA/Bsc/Msc
- Excellent communication and presentation skills.
- Basic knowledge of technical software and the ability to quickly learn new tools and technologies.
- Strong problem-solving skills and attention to detail.
- Open to travel for client training and implementation.
- Ability to work independently and as part of a team.

Pay: ₹300,000.00 - ₹1,472,672.40 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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