Customer Relation Executive

7 days ago

Makarba Ahmedabad Gujarat, India West star automotive -Ultraviolette Full time

**Job Overview**:
**Key Responsibilities**:

- **Relationship Building**: Develop and maintain strong relationships with key clients and customers, ensuring they feel valued and appreciated.
- **Issue Resolution**: Listen to customer complaints or feedback, identify the root cause of issues, and provide solutions in a timely and effective manner.
- **Product Knowledge**: Stay informed about the company’s products, services, and policies to provide accurate information and guide customers through product features, benefits, and usage.
- **Customer Feedback**: Collect feedback from customers to identify potential areas for improvement in service delivery or product offerings and escalate critical issues to relevant departments.
- **Record Maintenance**: Keep detailed records of customer interactions, transactions, feedback, and complaints using CRM software, ensuring accurate data tracking for follow-up and reporting purposes.
- **Cross-functional Collaboration**: Collaborate with sales, marketing, and product teams to ensure customer expectations are met and to improve the customer experience.
- **Customer Retention**: Engage in activities aimed at retaining existing customers, including follow-up calls, loyalty programs, or providing personalized solutions.
- **Reporting**: Prepare regular reports on customer interactions, feedback, and issues, analyzing trends to help improve service quality.

**Skills & Qualifications**:

- **Education**: A high school diploma or equivalent is required; a Bachelor’s degree in Business, Communications, or a related field is preferred.
- **Experience**: Previous experience in customer service, sales, or a related field is preferred.
- **Communication Skills**: Excellent verbal and written communication skills with the ability to clearly articulate solutions and effectively handle customer complaints.
- **Problem-Solving**: Strong ability to think critically, resolve issues independently, and find creative solutions to meet customer needs.
- **Customer-Centric Attitude**: A passion for delivering exceptional customer service and a genuine interest in building lasting relationships.
- **Technical Skills**: Proficiency in CRM software, Microsoft Office Suite, and other customer management tools.
- **Time Management**: Ability to multitask and manage time efficiently in a fast-paced environment.
- **Patience and Empathy**: Ability to remain calm under pressure and display empathy towards customers.

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹21,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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