Customer Relations Executive

2 days ago

Ahmedabad, Gujarat, India Advance Biofuel Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Job Title:
Customer Relations Executive

Location:
Ahmedabad, Head office

Department:
Sales Department

Reports To:
Sales Manager

Job Summary:
The Customer Relations Executive will be responsible for managing and nurturing relationships with our customers. The role requires excellent communication skills, a customer-centric approach, and the ability to address and resolve customer inquiries and concerns effectively. The executive will serve as a key point of contact between the company and its clients, ensuring customer satisfaction and promoting long-term business relationships.

Key Responsibilities:

  • Customer Interaction:
    Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate responses to questions regarding products, services, and orders.
  • Relationship Management:
    Build and maintain strong relationships with customers by understanding their needs, providing support, and ensuring their satisfaction.
  • Issue Resolution:
    Address and resolve customer complaints or issues, coordinating with relevant departments to find effective solutions and ensure customer satisfaction.
  • Feedback Management:
    Gather and analyze customer feedback to identify trends and areas for improvement, providing recommendations to enhance the customer experience.
  • Sales Support:
    Assist the sales team with customer follow-ups, order processing, and managing customer accounts.
  • Documentation:
    Maintain accurate records of customer interactions, transactions, and feedback using the company's CRM system.
  • Product Knowledge:
    Stay informed about the company's products, services, and industry trends to provide customers with accurate and relevant information.
  • Reporting:
    Generate regular reports on customer interactions, feedback, and satisfaction levels for management review.
  • Cross-functional Collaboration:
    Work closely with the sales, marketing, and technical teams to ensure a seamless customer experience.

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