Customer Success Executive

2 days ago

Makarba Ahmedabad Gujarat, India 3ffd3002-115a-448f-9266-3478d3c39e98 Full time ₹ 3,00,000 - ₹ 7,00,000 per year

We're Hiring: Customer Success Executive / Manager (1–10 Years)

Location: Ahmedabad | Full-time | Global Client Interaction

Actowiz Solutions — a fast-growing data technology company (Web Data Scraping, Automation, SaaS) — is looking for Customer Success professionals who can build strong client relationships, ensure smooth project execution, and drive long-term customer retention across global markets.

What You'll Do:

  • Act as the primary point of contact for global clients (US, EU, Middle East).
  • Manage onboarding, adoption, and ongoing support for all assigned customers.
  • Understand client requirements and coordinate with internal teams (Tech, Product, Sales).
  • Ensure timely delivery of services and resolve client concerns proactively.
  • Maintain customer health scores, feedback, and renewal status through CRM.
  • Identify upsell / cross-sell opportunities and collaborate with the sales team.
  • Prepare client reports, documentation, and communication updates.
  • For Manager-level roles:
  • Handle key enterprise accounts
  • Lead CS processes and improvements
  • Mentor & guide Customer Success Executives

What We're Looking For:

  • 2–7 years of experience in Customer Success / Account Management (IT/SaaS preferred).
  • Strong communication, relationship-building, and problem-solving abilities.
  • Experience working with CRMs, support tools, or ticketing systems.
  • Ability to manage multiple clients and deliver exceptional service.
  • Comfortable understanding technical services (data scraping, automation, APIs) and explaining them clearly.
  • For Manager-level: proven experience handling enterprise clients, escalations, and team coordination.

What You'll Get:

  • Competitive Salary + Performance Incentives
  • Opportunity to work with global clients & enterprise projects
  • Career growth into Senior CSM / Team Lead roles
  • Supportive, collaborative, and dynamic work culture

Apply Now

Send your CV to |

Job Type: Full-time

Pay: ₹300, ₹700,000.00 per year

Benefits:

  • Flexible schedule
  • Paid sick time

Work Location: In person

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