Customer Success Executive
2 days ago
**Job description**
**Position Title: Customer Success Executive**
**Location: Makarba, Ahmedabad (On-Site)**
**Role & responsibilities**
- Guide customers on how to place, use product or service effectively.
- Address and resolve customer issues and complaints with professionalism and empathy.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate effectively with internal teams to ensure timely resolution of customer concerns.
- Follow up with customers to ensure their issues are satisfactorily resolved.
- Identify and escalate priority issues as per company guidelines.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- 0 to 1 Year of experience required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think on your feet.
- Team player with a positive attitude and willingness to learn.
- Basic computer knowledge: familiarity with CRM software is a plus.
**Role**:Customer Success Associate
**Industry Type**:Internet (E-Commerce)
**Department**:Customer Success, Service & Operations
**Employment Type**:Full Time, Permanent
**Role Category**:Customer Success Executive
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹37,500.00 per month
Schedule:
- Day shift
- Morning shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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