Customer Success Executive

3 days ago

Ahmedabad Gujarat, India SalesHandy Full time

Hey,

Highlights of some of the key achievements of the Customer team at Saleshandy.
- Achieved an NPS score of 30.
- Rated 4.5 by more than 500 users in G2crowd, getapp, Chrome Store, and other software discovery portals.
- Adding more than 500 customers every month

Up next, are the challenges we are looking forward to solving:

- Hitting 175k MRR goal (Adding 500 new customers a month)
- Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
- Structuring the team to specialise in each functional activity i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.

Now your turn,

Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?

If yes, this opportunity will appeal to you.

# What will you be doing?
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Handle and resolve customer requests and complaints.
- Report to the Customer Success Managers on revenue-impacted results (weekly/monthly/quarterly)

# What key performance indicators will you own?
- Manual upgrades/upselling.
- Customer happiness score
- Churn rate
- Retention rate.

# You should have...
- Excellent communication & writing skills
- Great problem-solving abilities
- Self-driven and proactive nature
- Patience when handling tough cases
- High computer literacy and ability to learn new software
- Knowledge of customer success processes
- Agile approach and being coachable at all times
- Passion for talking to customers all day, every day
- The ability to explain complex topics in easy-to-understand and concise language [English]
- Ambition, eagerness, and the will to learn and improve upon your own skills

# Why should you join Saleshandy?
- Opportunity to work with customers across the globe
- Excellent growth opportunities and an open culture ensure best ideas win
- Well-defined training program to enhance your skills
- A clear career path with job career guidance
- Be a part of the learning culture

# Other Perks:

- Personal Development — an annual budget for books, courses, and conferences
- Medical Insurance — we offer health insurance allowance to all teammates

## So, think you’re a good fit? Then let’s roll.

Step 2: Quick call with the HR folks

Step 4: Work on a small assignment.

Step 5: Second round interview to gauge if you are a good culture fit.

Step 6: Job Offer (contingent on the above steps) and welcome to the ikigai tribe

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