Customer Success Executive

13 hours ago

Ahmedabad Gujarat, India SalesHandy Full time

Hey,

Highlights of some of the key achievements of the Customer team at Saleshandy.
- Achieved an NPS score of 30.
- Rated 4.5 by more than 500 users in G2crowd, getapp, Chrome Store, and other software discovery portals.
- Adding more than 500 customers every month

Up next, are the challenges we are looking forward to solving:

- Hitting 175k MRR goal (Adding 500 new customers a month)
- Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
- Structuring the team to specialise in each functional activity i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.

Now your turn,

Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?

If yes, this opportunity will appeal to you.

# What will you be doing?
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Handle and resolve customer requests and complaints.
- Report to the Customer Success Managers on revenue-impacted results (weekly/monthly/quarterly)

# What key performance indicators will you own?
- Manual upgrades/upselling.
- Customer happiness score
- Churn rate
- Retention rate.

# You should have...
- Excellent communication & writing skills
- Great problem-solving abilities
- Self-driven and proactive nature
- Patience when handling tough cases
- High computer literacy and ability to learn new software
- Knowledge of customer success processes
- Agile approach and being coachable at all times
- Passion for talking to customers all day, every day
- The ability to explain complex topics in easy-to-understand and concise language [English]
- Ambition, eagerness, and the will to learn and improve upon your own skills

# Why should you join Saleshandy?
- Opportunity to work with customers across the globe
- Excellent growth opportunities and an open culture ensure best ideas win
- Well-defined training program to enhance your skills
- A clear career path with job career guidance
- Be a part of the learning culture

# Other Perks:

- Personal Development — an annual budget for books, courses, and conferences
- Medical Insurance — we offer health insurance allowance to all teammates

## So, think you’re a good fit? Then let’s roll.

Step 2: Quick call with the HR folks

Step 4: Work on a small assignment.

Step 5: Second round interview to gauge if you are a good culture fit.

Step 6: Job Offer (contingent on the above steps) and welcome to the ikigai tribe

  • Customer Success Executive

    1 week ago

    Ahmedabad, Gujarat, India VasyERP Solutions Full time

    **About Us**: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Executive, you will be ensuring the success and...

  • Customer Success Executive

    12 hours ago

    Ahmedabad, Gujarat, India VasyERP Solutions Pvt. Ltd. Full time

    Intro to Role: As a Customer Success Executive, you will be ensuring the success and satisfaction of organization’s customers. This involves developing and maintaining strong relationships with clients, understanding their needs and goals, and working with them to help achieve their objectives through the use of the company's products and services.What...

  • Customer Success Executive

    2 weeks ago

    Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time

    **About Us**: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Executive, you will be ensuring the success and...

  • Customer Success Executive

    2 days ago

    Ahmedabad, Gujarat, India baby organo Full time

    Position Title: Customer Success Executive (Female) Experience - 0 to 1 Year - Guide customers on how to place, use product or service effectively. - Address and resolve customer issues and complaints with professionalism and empathy. - Maintain accurate records of customer interactions, transactions, comments, and complaints. - Collaborate effectively with...

  • Customer Success Executive

    6 days ago

    Vastrapur, Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time

    **About Us**:VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**:As a Customer Success Executive, you will be ensuring the success and...

  • Customer Success Executive

    1 week ago

    Ahmedabad, Gujarat, India Vrinsoft Technology Full time

    EXPERIENCE THAT MATTERS- Our Employees Always Come First- Get the Recognition You Deserve- Best Opportunity to Learn & Grow- Freedom & Flexibility to Perform- Balance Your Professional & Personal Life- Professional Yet Friendly Environment- Stay Abreast with Current Technologies- Think like an Entrepreneur- Opportunity to Innovate & Succeed- We Help Bring...

  • Telesales Executive

    6 days ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Tele sales Executive We are seeking a proactive and persuasive Telesales and Marketing Executive to drive sales and marketing activities for our skincare brand. This role requires a strong communicator who can actively connect with potential customers, nurture relationships, and...

  • Urgent Required Customer Relation Executive

    2 weeks ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Relation Executive Job Location : Shyamal Cross Road,(Ahemdabad) J.D. Job description: Need to handle all E commerce support activities and indulge to resolve all customer queries, marketing calling campaign, lead generation. Thanks & Regards, Success Placement...

  • Customer Success Executive

    12 hours ago

    Ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    **Job Description | Customer Success Executive** **Location: Ahmedabad, Gujarat** **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to...

  • Urgent Required Booking Executive

    2 days ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Booking Executive Job Location : Ahemdabad, Baroda, Jaipur, Bangalore, Hydrabaad Booking Management:Process and manage bookings for bus, travel, and cargo services.Coordinate with customers to finalize booking details, including schedule, route, and cargo specifications.Provide...