Customer Success Associate

**Customer Success Associate** **Job Function** Customer Success **Employment Type** Full Time **Experience Level** 2 **Location** - Mumbai, India**Workplace Type** Onsite **Must have skills** - Great communication- Customer Facing Experience- Global exposure- Team Player- Analytical Skills**Good to have skills** - Stakeholder management**Qualifications** - Bachelor's degree and 2+ years of experience in a customer-facing role, such as Customer Success, - Customer Support or Sales, Global experience a plus- Possess strong phone, written and verbal communication skills (English). - Confident, high energy, self-motivated and a team player - Experience working with executive level customer contacts - Ability to conduct customer-focused channel partner QBRs (Quarterly Business Reviews) **Job Role** - Customer Success Associate- About Us- VideoVerse is a video technology company that is building a suite of powerful AI-based video tools for both- enterprises and individual content creators.- Magnifi, our broadcaster-facing product, is on a mission to enable seamless, smart broadcasting and - content distribution in a multi-channel world. Our flagship offering uses AI/ML technology to help Sports- and Entertainment broadcasters create key moment clips from Livestream videos and post them to- social media and apps instantly. For our clients, this has meant 4.2x higher engagement, 60% increase in- viewership time, and, given that we process millions of videos, 1B+ hours in manpower savings.- Illusto, our consumer product, make it easy for influencers, small businesses, and just about - anyone with access to a web browser to easily stream video to multiple platforms, and edit clips online- with speed, and ease, and increasingly, the power of AI.- We are revolutionising how content is created, distributed, and consumed, helping enterprises and - individuals create impact and tell immersive stories across all media genres.- We are a fast-growing, diverse, and vibrant team that works hard and are passionate about our vision. We work- with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA)- and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European- football leagues, and much more.- Videverse recently raised 46.8 Million in series B funding and is hiring across all positions. Please reach out to us at- - Why work with us- We are passionate about our vision and our product, and have a young, diverse and vibrant team - working towards this vision.- We work with some of the biggest names in broadcasting (Disney Hotstar, Sony Liv, SkySport etc) - We work on some of the biggest sporting events in the world (Olympics, UEFA, ICC World Cup etc) - We are growing daily - we have scanned 1650m videos, delivered 4.2x higher engagement and 60% - growth in viewership time for our clients, along with 1280 mn hours of manual labor saved Who we are looking for- Bachelor's degree and 2+ years of experience in a customer-facing role, such as Customer Success, - Customer Support or Sales, Global experience a plus- Possess strong phone, written and verbal communication skills (English). - Confident, high energy, self-motivated and a team player - Experience working with executive level customer contacts - Ability to conduct customer-focused channel partner QBRs (Quarterly Business Reviews), - measuring partner performance against pre-established business metrics.- Key Responsibilities: - Develop and manage client portfolio. - Cultivate relationships with the existing clients and upsell VideoVerse products. - Analyse customer data to improve customer experience. - Mediate between clients and the organisation. - Own the on-boarding process and conduct training for customers. - Be a customer advocate while capturing customer feedback and reporting requests to Product - Management and Development.- Identify and forecast expansion opportunities and partner with sales to successfully close upsell - opportunities.- Work closely with Sales, Support, Billing, and other internal stakeholders to ensure an exceptional - customer experience and take care of any customer issues.- Handle and resolve customer requests and complaints. - Minimise customer churn. - What we offer- Opportunity to work with a dynamic team - Opportunity to grow along with the brand - Opportunity to work in the exciting space of content & broadcasting, with the biggest names in this - space- Location: Mumbai