Customer Success Associate

5 days ago

Mumbai, Maharashtra, India CareerNinja Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Your role: As a Customer Success Associate, you will play a crucial role in managing the user lifecycle and enhancing user love. If you have strong interpersonal skills and a passion for driving career outcomes, then this is a perfect opportunity for you Join us in shaping the future of our learners and making a real difference.
About Us: LearnTube is a global, AI-driven product that transforms the scattered content of the internet and YouTube into bite-sized courses complete with a structured path, auto-generated assessments & peer-interactions. Hyper-personalised course content is further generated specific to each user & their goal. We have 10 Lakh Learners, across 64 different countries & 2112 cities in India. LearnTube provides 200+ Skill courses in domains like Tech, Marketing, Data Science and Design. These courses are rated an awesome 4.8/5 & are delivered through an easy-to-use Whatsapp Bot, a mobile and a web app. Our courses are co-certified by global brands like Canva, Zoho, Hootsuite, Semrush, Wix & more while 900+ companies including brands like Amazon, Schbang, Foxymoron, Publicis media, Popxo, DU Times hire from us.
Latest Press Coverage:  LearnTube has been shortlisted for Google's AI Accelerator Program. Being part of this program will accelerate our growth and enable us to leverage cutting-edge AI technologies to enhance our learning solutions. This is an exciting time to join LearnTube, as we continue to make waves in the industry and expand our impact globally. Read more about it here
Responsibilities:
  • Enhance the Learner Journey: Spearhead the management of the entire user lifecycle, delivering an exceptional and seamless experience for all users and learners, both pre- and post-sales.
  • User Support: Actively respond to user comments and queries through voice, chat, or email, providing timely and effective solutions that exceed expectations.
  • Drive Performance Excellence: Consistently achieve and surpass performance metrics, including quality, productivity, feedback, and attendance, setting new standards for success.
  • Foster Deep Engagement: Address user queries, suggestions, and remarks with a focus on building strong relationships and fostering deep user engagement and loyalty.
  • Elevate Learner Experience: Ensure every paid learner receives dedicated attention and support, significantly enhancing their overall learning experience and satisfaction.
  • Empower Career Success: Guide and support learners in achieving their career aspirations, providing expert assistance in securing job placements.

Requirements:
  • 1-2 years of experience in core operations is a must
  • Should have excellent communication skills.
  • Strong interpersonal and relationship-building skills.
  • Should possess strong skills in MS Excel.
  • Ability to interpret customer engagement metrics and use them to enhance user experience.
  • Attention to detail with a focus on thoroughness and quality.
  • Passion for learning and helping others succeed.
  • Flexible and adaptable to changing needs and environments.

Why work with us: At LearnTube, we offer limitless learning opportunities and have an exciting & transparent work culture. You'll dive deep into operations, gaining hands-on experience and enjoying high autonomy as you drive performance and innovation. By joining our dynamic team, you'll contribute to a thriving start-up that provides learning solutions to millions. Our supportive and collaborative atmosphere ensures you're surrounded by people who believe in hard work, sustainability, and ownership. Our team of 35 passionate and energetic professionals is the best at what they do, and they're growing every day. You'll learn from colleagues across various domains, enhancing your skills and expanding your expertise. If you demonstrate exemplary commitment, dedication, ambition, and grit, you'll find a long-term home at LearnTube, making a significant impact on careers and lives.

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