Customer Success Manager

3 hours ago

Mumbai, Maharashtra, India Hire22 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities.

Roles & Responsibilities:

  • Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
  • Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
  • Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
  • Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
  • Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
  • Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
  • Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
  • Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
  • Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

  • 2-5 years of experience in the internet/technology industry (mandatory)
  • B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
  • Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
  • Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
  • Accountability and personal organisation are essential
  • Experience in managing a diverse group and training each according to company standards
  • Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
  • Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
  • Self-motivated and proactive mindset with the ability to work independently and as part of a team.
  • Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

  • Flexible work hours and leaves
  • Salary advance
  • Maternity/Paternity leave benefits & adoption assistance
  • Butler & Concierge services
  • Team Off-sites & Celebrations

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