Customer Success Manager

13 hours ago

Mumbai, Maharashtra, India Hire22 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities.

Roles & Responsibilities:

  • Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
  • Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
  • Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
  • Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
  • Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
  • Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
  • Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
  • Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
  • Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

  • 2-5 years of experience in the internet/technology industry (mandatory)
  • B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
  • Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
  • Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
  • Accountability and personal organisation are essential
  • Experience in managing a diverse group and training each according to company standards
  • Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
  • Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
  • Self-motivated and proactive mindset with the ability to work independently and as part of a team.
  • Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

  • Flexible work hours and leaves
  • Salary advance
  • Maternity/Paternity leave benefits & adoption assistance
  • Butler & Concierge services
  • Team Off-sites & Celebrations

  • Customer Success Manager

    22 hours ago

    Mumbai, Maharashtra, India Praan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...

  • Customer Success Manager

    7 days ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    9 hours ago

    Mumbai, Maharashtra, India Harris Global Business Services (GBS) Full time US$ 60,000 - US$ 1,20,000 per year

    Business UnitPrognoCIS EHR Software, developed, owned, and supported by Bizmatics Inc., is a feature-rich solution designed with specialty-specific workflows tailored for clinics. Built with user experience in mind, PrognoCIS offers intuitive navigation and comprehensive encounter documentation and is fully certified by CMS.PrognoCIS delivers a complete...

  • Customer Success Manager

    6 days ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    6 days ago

    Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Netradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...

  • Customer Success Manager

    2 days ago

    Mumbai, Maharashtra, India People Equation Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Customer Success ManagerLocation: MumbaiIndustry: HR Tech / SaaSExperience Level: 4-8 years preferredWhat Were Looking ForWe're seeking a dynamic Customer Success Manager who thrives in fast-paced SaaS environments and knows how to build lasting relationships with CXOs and business leaders. If you're passionate about client success, concept selling,...

  • Customer Success Manager

    10 hours ago

    Mumbai, Maharashtra, India lmcc Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are looking for a Customer Success Manager who will provide complete support to customers on product onboarding, value addition, customizations, retention and growing business by effective customer success management. Responsibilities: 1. Understand complete product workflows, business rules, operational use cases to ensure customers achieve their...

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India griddable Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionWho We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India TSquared Lab Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Customer Success ManagerLocation:Remote (Singapore Time Zone)Type:Full-TimeDepartment:Client ExperienceReports to:Head of MarketingAbout TSquared Personal TrainingAt TSquared, we redefine personal training through a transformative approach that blends science, care, and results. As a luxury total transformation ecosystem based in Singapore, we focus...

  • Customer Success Manager

    10 hours ago

    Mumbai, Maharashtra, India Trellix Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Customer Success ManagerAbout Trellix:Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem,...