Customer Success Associate

1 day ago

Lower Parel Mumbai Maharashtra, India LogIQids Full time

**Job Title**:Customer Success Associate

Enthusiastic and Persuasive person with fluent English and an ability to work directly with customers to ensure they are satisfied with a company’s products and services. However, they also focus on customer retention and seek to deepen relationships with clients.

**About LogIQids**:Founded by IIT-IIM alumni, LogIQids is an Ed-Tech company focused on enhancing logical reasoning skills in kids. Based out of Mumbai, the company has already raised a pre-Series Around and is aggressively looking to expand and add to the team. We have already impacted 20 lakh+ students and have worked with 2000+ schools. Our new venture LQ Live is a Live online Group Class for Math, Science & Logic for students from Grade 1 to Grade 8 growing exponentially month on month.

**RESPONSIBILITIES**:

- Answering incoming calls professionally to provide information about products and services to the customers. Handling difficult customers.
- Communicating with other departments for updates.
- Recording details of inquiries, complaints, and comments as well as action taken.
- Following up to ensure that appropriate actions were taken on customers’ request/complaints.
- Referring unresolved customer grievances to the designated department or department head.

**REQUIRED SKILLS**:

- Excellent verbal and written communication
- Problem solving skill
- Effecting listening
- Team worker
- Leadership

**WORK TYPE**: Work from Office

**WORK DAYS**: Working Weekends (Week Off provided)

**WORK TIMINGS**: 10 AM - 7 PM

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹17,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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