Customer Success Associate

2 days ago

Mumbai, India Talent Corner HR Services Private Limited Full time

looking for, a passionate and entrepreneurial personnel, for Customer Success Associate. He must not only be interested in building Brand with customer centricity but also exhibit the urge of making a difference in the sales technology space. About Awarathon We are a first-of-its-kind AI-enabled, video roleplay platform which ensures your sales teams make the perfect pitch. Consistently. Our proprietary AI trainer breaks down each element of the perfect sales pitch to provide actionable feedback to reps, so that your company’s message is communicated consistently. From body language to gestures to contextual speech intent, the software maps every key knowledge and skill parameter. Robust, customizable reports help you identify critical gaps and improvement areas. Since its launch, the Awarathon Platform has seen extensive usage by various trusted brands (including Dr. Reddy's, Alkem Labs, Bajaj Housing FInance, ICICI Prudential AMC, DSP Mutual Fund, Bombay Stock Exchange, OPPO Phones, etc.). Our clients have on an average seen (1) up to 40% reduction in new hire onboard time (2) up to 60% reduction in training cost (3) substantial increase in sales, since the regular usage of our platform. Customer Success Associate Job Responsibilities: Builds market position by researching, locating, developing, defining, negotiating, and closing busi ness relation-ships. Key Responsibilities
- Liaise with back-end teams/systems to ensure timely and accurate receipt of data.
- Ensure timely renewal intimation to all stakeholders (internal/external).
- Research on markets and industries in which we can make our presence.
- Effective negotiation and persuasion to safeguard the identified revenue base.
- Offerings value added propositions by means of upsell and cross sell across the offering.
- Ensure running of successful POC.
- Follow through to closure, the renewal order process with the customer in conjunction with backend support teams. Requirement Ø 0-2 years (or plus) of experience in business development Ø Minimum requirement - graduate in B.COM/M.COM/MBA in Marketing or equivalent Ø Strong in client connection and client services Ø Ability to create comprehensive presentations to pitch to clients Ø Excellent interpersonal, good communication skills in English Ø Strong responsibility, self-motivated, able to work under high pressure Ø A passion for Business development and a drive to succeed Other knowledge/skills Requisite Skills: Ø Sales Operations Ø Research skills Ø Presentation skills Ø Collaboration Ø Excellent Communication Skill Ø Good Analytical Skill Technical Ø Knowledge of Telecom Products & Services Ø Microsoft Office Functional Ø Sales Management Ø Do Research on new target client profiles Ø Enterprise Customer Relationship Management Behavioral Ø Dynamic, go-getter with a customer-centric approach Ø Superior presentation skills Location: Mumbai CTC

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹40,000.00 per year

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Mumbai - 400063, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International calls: 1 year (required)

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