Customer Success Associate

3 days ago

Mumbai, India Enthral Full time

Enthral is a leading provider of enterprise-class AI-powered learning platforms - a Learning Management System (LMS) and a Learning Experience Platform (LXP). Covering the entire enterprise learning lifecycle - from content creation to measuring learning's impact on your business, our platforms enable you with all the tools you need for your employee, customer and partner training and skilling.

** Position**: - Customers Success Associate Job summary / objective: - Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both. - Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals. - Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables. - Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings. - Prepare documentation to identify areas for improvement. - Work with sales and marketing teams to boost customer referrals and develop case studies. Required skills : - Strong skills in verbal and written communications, strategic planning, and project management - Analytical and process-oriented mindset - Ability to work effectively across multiple departments in a deadline-driven environment. - Active team player, self-starter, and multitasker who can quickly adjust priorities. Location : Pune /Mumbai - Bachelor’s degree (Any) - 1-2-year(s) experience

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