Customer Success Associate

5 days ago

Mumbai, India BHIVE Workspace Full time

Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer experiences.


Key Responsibilities:

Client Onboarding & Engagement:

- Assist in onboarding new clients, ensuring a seamless transition and setup process.

- Conduct regular check-ins with clients to understand their needs and provide proactive support.

- Help resolve client issues promptly, ensuring a high level of satisfaction.


Relationship Management:

- Build and maintain strong relationships with clients by providing personalized service and solutions.

- Support the creation of engagement strategies to enhance client retention and loyalty.

- Gather and analyze client feedback to identify areas for improvement.


Customer Success Support:

- Collaborate with the sales and operations teams to address client concerns and enhance service delivery.

- Maintain accurate records of client interactions and updates in the CRM system.

- Assist in preparing client success reports and presentations.


Upselling & Cross-Selling:

- Identify opportunities for upselling and cross-selling BHIVE’s products and services.

- Communicate value propositions effectively to meet client requirements.


Market Research & Insights:

- Conduct research to understand client industries, challenges, and trends.

- Provide actionable insights to the team to improve the customer experience.


Qualifications:

- Fresh graduate with a bachelor's degree in commerce, Business Administration, or related fields.

- Basic understanding of customer success principles and practices.

- Proficiency in MS Excel and MS Office;
familiarity with CRM tools is a plus.

- Strong communication, problem-solving, and interpersonal skills.

- Positive attitude and eagerness to learn.


Skills:

- Excellent organizational and multitasking abilities.

- Empathy and a customer-focused mindset.

- Self-motivated and proactive in identifying solutions.

- Ability to thrive in a fast-paced and dynamic environment.

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