Customer Success Associate

4 days ago

Govandi Mumbai Maharashtra, India Zama Organics Full time

'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple
- the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we are committed to providing 100% authentically grown organic produce.

While we are organically certified traders and only partner with organically certified farmers (NPOP, PGS, Ecocert), we feel it is important to go beyond the paperwork to ensure the product you receive is naturally grown in the absence of harmful chemicals. Some of the steps we undertake include regularly visiting our farmers & farms, conducting random internal checks on our produce, and working to maintain transparency in our entire operations process.

**About the role**:
We’re looking for outstanding Customer Success Associates who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You should understand the importance of customer success and takes pride in going over and beyond to help the customers. You should put your customer first and should be passionate about helping people. You should have an ability to think on the feet to come up with creative solutions for customer issues.

**Roles and Responsibilities**:

- Build and maintain strong, long-lasting relationships with customers.
- Serve as the main point of contact for customer inquiries and issues.
- Address and resolve customer complaints and issues efficiently and effectively.
- Provide product information, troubleshooting assistance, and guidance to customers.
- Assist new customers in getting started with our products and services.
- Conduct onboarding sessions to educate customers on how to use our products effectively.
- Ensure a smooth and positive onboarding experience for new customers.
- Coordinate with the operations team to assist the customer in the best way possible
- Drive 100% customer retention by delivering extraordinary experience

**Qualifications**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer service.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- Employee discounts on company products.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Location**:

- Govandi, Mumbai, Maharashtra (required)

Work Location: In person

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