Customer Success Associate

10 hours ago

Delhi Jaipur Mumbai NCR, India Medhan Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Medhan Solutions 's Client Based Opening

Role : Customer Success Associate

Directly Apply Here:

Role & responsibilities

  • Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and product adoption.
  • Drive the onboarding process for new clients, ensuring smooth setup and integration of our SaaS solutions into their operations.
  • Provide ongoing support to clients, addressing any issues, troubleshooting, and ensuring the platform is being used effectively.
  • Work closely with clients to understand their needs, propose solutions, and identify opportunities for upselling additional features or services.
  • Conduct regular business reviews with clients to measure success, discuss feedback, and ensure alignment with their business goals.
  • Collaborate with cross-functional teams (sales, product, engineering) to ensure a seamless experience for clients.
  • Travel: Occasional travel to client locations for meetings, product demonstrations, training, and on-site support.
  • Monitor and report on key account health, proactively addressing any risks or challenges.
  • Work to enhance customer experience, ensuring maximum product value and long-term customer retention.

Preferred candidate profile

  • Educational Qualification: BTech (Bachelor of Technology) is a must.
  • Experience: Minimum 35 years of experience in a Customer Success or Key Account Management role, ideally within SaaS, logistics, or supply chain industries.
  • Strong understanding of SaaS solutions and experience with software products.
  • Open to Travel at Client Locations
  • Good Communication , problem solving skills

Apply Directly at above form link in the JD

Connect on Linkedin Network

Company: 

Open for referrals as per company policy of Medhan

Medhan Solutions Pvt Ltd

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