Customer Success Associate

5 days ago

Jaipur, Rajasthan, India Axestrack Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Position
:
Customer Success Associate

Location
: Jaipur

Job Type
: Full Time

About Company:

Axestrack is India's leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner's Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US. Our innovative approach and scalable platforms are transforming logistics for the modern world.

Website:

Role Overview:

The Customer Success Associate will report to the Head of FO vertical and act as a bridge between fleet owners and the company. This role will be responsible for managing the entire customer life-cycle—from on-boarding to retention—while ensuring business growth and high customer satisfaction. The ideal candidate will have experience in fleet management, transportation, or cement / automobile related sectors such as telematics, logistics, and transportation.

Key Responsibilities:

  • Serve as the key point of contact for fleet owners, managing all aspects of their engagement with the company.
  • Collaborate with internal teams to ensure smooth service delivery and operational efficiency.
  • Establish strong relationships with key stakeholders in the fleet business and manage their expectations effectively.
  • Understand fleet owners' business needs, provide consultative solutions, and align company offerings accordingly.
  • Identify opportunities for business growth within the fleet owner segment and provide insights to the sales team.
  • Keep a close watch on market trends, competition, and strategic business shifts to maintain a competitive edge.
  • Act as a Subject Matter Expert on the company's products and services, ensuring customers derive maximum value.
  • Train fleet owners and their teams on product utilization and adoption.
  • Develop and execute account success plans to maximize product usage, customer retention, and repeat business.
  • Work with data analytic to provide actionable insights that help fleet owners optimize their operations.
  • Handle escalations and resolve client concerns promptly, ensuring long-term satisfaction and engagement.

Requirements:

  • A graduate from a reputable institution (B.Tech preferred) with 1-2 years of relevant client or account management experience.
  • Previous experience in fleet management, transport, logistics, telematics, or B2B SaaS sectors is highly desirable.
  • Good communication skills in both written and spoken English, with excellent presentation abilities.
  • Problem-solving and analytical mindset with a keen ability to understand operational challenges and provide effective solutions.
  • Ability to thrive in a fast-paced, collaborative environment.
  • Willingness to travel as needed and work from client locations on regular basis.

Why Axestrack:

  • Opportunity to be a part of a rapidly growing company at the forefront of logistics transformation.
  • Collaborative and inclusive work environment that values innovation and creativity.
  • Competitive salary and benefits package.
  • Continuous learning and professional development opportunities.

Join Axestrack and be a part of a vibrant, fast-paced environment where you will contribute to further growth at AxesTrack. If you are passionate about technology and innovation, we invite you to apply and be a key player in shaping the future of our organization

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