Customer Success Associate

3 days ago

Jaipur, Rajasthan, India CIMET Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Review customer information and ensure data accuracy post-onboarding.
  • Validate and analyze data from multiple sources.
  • Support switching or service requests using internal systems and tools.
  • Communicate with customers via phone and email regarding service status or updates.
  • Maintain structured records and documentation for reporting and compliance purposes.
  • Assist customers with queries and coordinate internally for resolution of issues.
  • Follow standard communication and contact protocols.
  • Participate in quality checks, training sessions, or audits as required.
  • Collaborate with team members and managers to ensure smooth process execution.
  • Work across systems like CRM, Excel, and web-based portals to complete day-to-day tasks.
  • Ensure timelines, accuracy, and service standards are met consistently.
  • Must have good English listening skills, excellent verbal, written, and interpersonal communication skills.
  • Must have Basic Computer knowledge and be proficient with MS Office (intermediate Word, basic excel).
  • Must be comfortable with early morning shifts. Solid time management skills
  • Minimum bachelor's degree is required.
  • Coordinate and report to the management.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Exceptional listening and analytical skills, creative ability, and writing proficiency.
  • Focus on quality and customer service. Develop and maintain Quality assurance procedures and documentation.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • Must be a self-motivator and self-starter.
  • Ability to multitask and successfully operate in a fast-paced, team environment.

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