Customer Success Manager

1 week ago

Jaipur, Rajasthan, India Dreamcast Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Opportunity
We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.

Role & Responsibilities

  • Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
  • Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
  • Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
  • Oversee the planning and execution of events, ensuring all aspects align with client expectations and industry standards
  • Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
  • Maintain comprehensive reports and documentation on client interactions and event outcomes.

Skills & Qualifications

  • Must-Have: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
  • Must-Have: Strong interpersonal and communication skills with a knack for building lasting client relationships.
  • Must-Have: Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
  • Preferred: Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.
  • Preferred: Demonstrated problem-solving skills with an analytical mindset and attention to detail.
  • Preferred: Familiarity with client feedback systems and performance metrics to drive service improvements.

Skills: data-driven decision making,customer retention,client coordination,product adoption,communication,client onboarding,saas,account management

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