Customer Relations Manager

4 days ago

Jaipur, Rajasthan, India Wings Lifestyle Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Suti represents ethnicity like no other, offering a one-stop brand for all your traditional needs with designer apparel and elegant women's fashion wear. Suti's designs blend contemporary sensibilities with traditions of excellence, celebrating Indian heritage through innovative and bold use of traditional art. The brand has grown to retail through over 38 outlets across the country and is still expanding. Suti's product range includes specialized areas such as embroidery, block prints, and beadwork, alongside a diverse selection of garments that are truly Indian in design.

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Jaipur. The Customer Relations Manager will be responsible for managing customer interactions and ensuring a high level of customer satisfaction. Daily tasks include handling customer inquiries and complaints, developing and implementing customer service policies, and leading a team of customer service representatives. Additional responsibilities include analyzing customer feedback to improve services and coordinating with other departments to resolve issues.

Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution skills
  • Experience in customer service management and team leadership
  • Ability to analyze customer feedback and implement improvements
  • Strong organizational and multitasking abilities
  • Proficiency in CRM software and other customer service tools
  • Bachelor's degree in Business Administration, Marketing, or related field

Experience in the fashion or retail industry is a plus

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