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Customer Relations Manager

2 weeks ago

Jaipur, Rajasthan, India Lakkadhaara Furniture Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Lakkadhaara is a premier woodworking and craftsmanship company dedicated to transforming high-quality wood into timeless, functional, and artistic products. Founded on the principles of creativity, sustainability, and excellence, Lakkadhaara combines traditional craftsmanship with modern techniques to deliver bespoke wooden creations. Our dedication to beauty and durability is evident in every product we create.

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Jaipur. The Customer Relations Manager will be responsible for managing customer inquiries, resolving complaints, maintaining customer satisfaction, and ensuring a positive customer experience. Day-to-day tasks include overseeing customer service operations, Updating customer regarding their order status, developing customer service strategies, and maintaining detailed records of customer interactions.

Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution skills
  • Experience in customer service management and strategy development
  • Ability to manage and train customer service staff
  • Proficiency in using Customer Relationship Management (CRM) software
  • Organizational and multitasking skills
  • Previous experience in the furniture or woodworking industry is a plus
  • Bachelor's degree in Business, Marketing, Communication, or a related field