Service Coordinator

2 days ago


Kochi, India AQUANEETA INDUSTRIES PRIVATE LIMITED Full time

**Requirements**
- Female
- Tele calling expertise

**Key Result Area**
- Oversee all interaction with clients to ensure all service requirements are met
- Regular follow up of happy calls, Job card, installation and proper reporting the feedback to Service Manager for decision making
- AMC, service and cross selling follow-up and revenue increment

**Duties & Responsibilities**
- Offering excellent customer service.
- Handling customer complaints, complaints call, happy calls and installation calls brought to your attention
- Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
- Happy calls follow up and record the feedback.
- Updates Job card details in the software
- Maintaining compliance with policies and procedures.
- Preparing reports of Customer/Market Feedback, Trends and timely reporting to Service manager
- AMC, service and cross selling follow-up and revenue increment
- Daily Work reporting to Service manager including daily installation report preparation and submission to Service Manager
- Adhere to company policies in order to achieve organization objectives

**Job Types**: Full-time, Regular / Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)


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