
Service Coordinator
7 days ago
**Requirements**
- Female
- Tele calling expertise
**Key Result Area**
- Oversee all interaction with clients to ensure all service requirements are met
- Regular follow up of happy calls, Job card, installation and proper reporting the feedback to Service Manager for decision making
- AMC, service and cross selling follow-up and revenue increment
**Duties & Responsibilities**
- Offering excellent customer service.
- Handling customer complaints, complaints call, happy calls and installation calls brought to your attention
- Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
- Happy calls follow up and record the feedback.
- Updates Job card details in the software
- Maintaining compliance with policies and procedures.
- Preparing reports of Customer/Market Feedback, Trends and timely reporting to Service manager
- AMC, service and cross selling follow-up and revenue increment
- Daily Work reporting to Service manager including daily installation report preparation and submission to Service Manager
- Adhere to company policies in order to achieve organization objectives
**Job Types**: Full-time, Regular / Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
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