Service Coordinator

3 days ago


Edapally North Kochi Kerala, India Ufonix Tech Solutions.LLP Full time

Customer interaction

Service coordinators are often the first point of contact for customers. They answer questions, resolve complaints, and document interactions.

Customer feedback

Service coordinators collect and analyze customer feedback to improve products and services.

Customer records

Service coordinators keep records of customer interactions, complaints, and resolutions.

Service provider relationships

Service coordinators maintain relationships with service providers to ensure clients receive the right services.

Performance metrics

Service coordinators track metrics like response times, resolution rates, and customer satisfaction.

Policy development

Service coordinators develop and update policies and procedures to improve service.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 3 years (required)

Work Location: In person


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