Service Coordinator ecommerce

1 day ago


Kochi Kerala, India KCM APPLIANCES PVT.LTD Full time

Location: Manjeri, Ernakulam

Experience: Fresher/1-2 years preferred

Language Requirement: Hindi (mandatory), English & Malayalam Preferred

**Job Description**:
Key Responsibilities:
1. Managing E-commerce Service Calls

Handle all service-related calls from e-commerce customers across Pan India. Ensure that no offline or GCC-related service queries are routed through this role.

2. Customer Issue Resolution

Address and resolve customer concerns over the phone, whenever possible. For unresolved cases, create service tickets and update the service database accurately.

3. Customer Database Management

Maintain a comprehensive database of all service calls, including customer contact information and the nature of service issues, for future reference and reporting.

4. Extended Warranty Registration Support

Manage all calls related to extended warranty registration (3/6 months) for selected EMD and CED products. Maintain a dedicated database for customers who register their purchases for extended warranty benefits.

5. Coordination with Internal Teams

Route South region service requests (for serviceable products) to the appropriate service team and follow up for timely resolution. Coordinate with the category team to seek approvals for product replacements where necessary.

Key Skills & Requirements:

- Strong communication and customer-handling skills
- Fluency in Hindi language is mandatory
- Basic knowledge of CRM or service management tools
- Ability to manage multiple tasks and follow up effectively
- Proficient in MS Office (Excel, Word, Outlook)
- Prior experience in E-commerce or service coordination will be an advantage

Educational Qualification: Plus Two / Diploma / any Graduate

Joining: Immediate

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: Remote



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