Service Coordinator ecommerce

3 days ago


Kochi Kerala, India KCM APPLIANCES PVT.LTD Full time

Location: Manjeri, Ernakulam

Experience: Fresher/1-2 years preferred

Language Requirement: Hindi (mandatory), English & Malayalam Preferred

**Job Description**:
Key Responsibilities:
1. Managing E-commerce Service Calls

Handle all service-related calls from e-commerce customers across Pan India. Ensure that no offline or GCC-related service queries are routed through this role.

2. Customer Issue Resolution

Address and resolve customer concerns over the phone, whenever possible. For unresolved cases, create service tickets and update the service database accurately.

3. Customer Database Management

Maintain a comprehensive database of all service calls, including customer contact information and the nature of service issues, for future reference and reporting.

4. Extended Warranty Registration Support

Manage all calls related to extended warranty registration (3/6 months) for selected EMD and CED products. Maintain a dedicated database for customers who register their purchases for extended warranty benefits.

5. Coordination with Internal Teams

Route South region service requests (for serviceable products) to the appropriate service team and follow up for timely resolution. Coordinate with the category team to seek approvals for product replacements where necessary.

Key Skills & Requirements:

- Strong communication and customer-handling skills
- Fluency in Hindi language is mandatory
- Basic knowledge of CRM or service management tools
- Ability to manage multiple tasks and follow up effectively
- Proficient in MS Office (Excel, Word, Outlook)
- Prior experience in E-commerce or service coordination will be an advantage

Educational Qualification: Plus Two / Diploma / any Graduate

Joining: Immediate

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: Remote



  • Kochi, Kerala, India HSJB Business Solutions LLP Full time

    Urgent Opening in Electronic Industry!!!!! Position: Ecommerce Coordinator Location: Cochin Qualification: UG Experience: Min 1+ years of Experience (handling Data entry, excel works & ecommerce activities) Salary -20K-25K Pay: Up to ₹25,000.00 per month Schedule: - Day shift Work Location: In person


  • Edapally, Kochi, Kerala, India TEAM GREEN INNOVATIONS PVT. LTD. Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Ecommerce & Packing ExecutiveWe are looking for a proactive and responsible Ecommerce & Packing Executive to ensure the smooth functioning of production operations. The ideal candidate will be committed to timely task execution, systematic inventory management, and effective coordination with co-executives and reporting lines.Requirements:Strong attention to...


  • Kochi, Kerala, India ACCURATE SYSTEMS Full time

    The service coordinator is responsible for managing and coordinating the delivery of services to customers. service coordinator act as the primary point of contact, ensuring effective communication and seamless delivery of services while maintaining high levels of customer satisfaction. **Salary**: ₹15,000.00 per month **Benefits**: - Health...

  • Service Coordinator

    6 days ago


    Kochi, Kerala, India Moopens Energy Solutions Pvt Ltd Full time

    Best Opportunity to deal with Solar Energy Projects and we are dealing with KSEB and many others. Qualification : Btech or Diploma in Civil or Electrical Those who are having relevant knowledge with minimum 2 year experience in Solar energy can apply. Location : Muttom, Aluva Job Details : Service coordination, solar structure costing etc **Job Types**:...

  • Sales Coordinator

    2 weeks ago


    Kochi, Kerala, India Zeakus service llp Full time

    **Sales Coordinator - Customer Relations (CSP)** **Location**: Kochi, Kerala **Experience**: Minimum 4-8 Years **Salary**: Commensurate with experience **Gender**: Male or Female **About the Role**: **Key Responsibilities**: - **Sales Coordination**: Provide administrative support to the sales team by tracking sales orders, preparing sales reports, and...

  • Service Coordinator

    6 days ago


    Kaloor, Kochi, Kerala, India Ipromax Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Act as the primary point of contact between customers and the in-house service teamSchedule, coordinate, and monitor repair and maintenance activitiesGenerate service job sheets, track service orders, and maintain accurate records in the systemCommunicate clearly with customers regarding service updates, timelines, and any required approvalsAssign tasks to...

  • Service Coordinator

    3 days ago


    Edapally North, Kochi, Kerala, India Ufonix Tech Solutions.LLP Full time

    Customer interaction Service coordinators are often the first point of contact for customers. They answer questions, resolve complaints, and document interactions. Customer feedback Service coordinators collect and analyze customer feedback to improve products and services. Customer records Service coordinators keep records of customer interactions,...


  • Kochi, Kerala, India Zeakus service llp Full time

    **Project Coordinator/Estimator** **Location**: Kochi, Kerala **Experience**: Minimum 3+ Years **Salary**: Commensurate with experience **Gender**: Male or Female **About the Role**: **Key Responsibilities**: - **Project Coordination**: Assist in coordinating project activities, ensuring that all tasks are completed on time, within budget, and to the...


  • West Kadungalloor, Kochi, Kerala, India Cornier Pvt Ltd Full time

    **Position Overview**: The Service Coordinator is responsible for managing and coordinating services for clients to ensure their needs are met efficiently and effectively. This role involves communication with clients, service providers, and other stakeholders, as well as administrative duties to support service delivery. **Key Responsibilities**: -...


  • Kesavadasapuram, Thiruvananthapuram, Kerala, India Tracona Solutions LLP Full time

    **Job duties & Responsibilities-** - Ecommerce (Amazon) marketplace store setup and support services. - Will be dealing with International clients, so need to address all technical related issues and doubts accordingly. **Educational Qualifications & Skills-** - Thorough Computer knowledge - Amazon platform experience - Excellent communication skills(Verbal...