Customer Service Representative

4 days ago


Delhi Delhi, India JIMMY LUXURY RETAIL PRIVATE LIMITED Full time

**Key Responsibilities**:

- Handle inbound and outbound customer calls, providing solutions and resolving inquiries in a professional manner.
- Engage with customers via live chat, offering real-time assistance and troubleshooting.
- Maintain a high level of customer satisfaction by providing personalized support and resolving issues in a timely manner.
- Collaborate with internal teams to resolve complex customer issues and escalate as necessary.
- Provide feedback and suggest improvements to optimize the customer service process.

**Qualifications**:

- Proven experience in customer service, preferably in a call center or support environment.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-focused mindset.
- Experience with CRM systems and customer support software is a plus.
- Ability to work flexible hours, including evenings and weekends as needed.

**Education and Experience**:

- High school diploma or equivalent required; bachelor's degree preferred.
- 1-2 years of experience in customer service or a related field.

**Job Types**: Full-time, Permanent

Pay: ₹15,459.93 - ₹36,897.35 per month

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9266855415



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