Customer Service Representative

6 days ago

Delhi Delhi, India MANVI INTERNATIONAL COURIER Full time

**Job Title**: Customer Support Representative
**Company**: Manvi International Courier
**Location**: Dwarka Sector 7, New Delhi
**Work Timing**: 10:30 AM to 7:30 PM
**Salary**: ₹18,000 to ₹25,000 CTC
**Experience**: 1-3 years in customer service (preferably in logistics/courier sector)
**Joining**: Immediate
**Education**: Graduate

**Hiring Specifications**:

- Excellent verbal and written communication skills (English & Hindi required; Punjabi preferred)
- Strong multi-tasking and time-management skills
- Ability to handle difficult customers and high-pressure situations
- Comfortable with handling large volumes of inbound and outbound calls
- Male and female both can apply

**Responsibilities**:

- Convert incoming leads by clearly explaining services, delivery timelines, and pricing
- Resolve customer issues related to shipment tracking, delays, and delivery
- Coordinate with logistics vendors (DHL, FedEx, UPS) and internal operations teams to resolve issues
- Maintain accurate call logs, case updates, and customer information in the CRM
- Support basic operational tasks such as label generation, invoicing, tracking updates, and data entry
- Educate customers about branded/local courier options and benefits
- Provide after-service support and maintain positive customer relationships
- Ensure timely follow-ups and keep all shipment and contact data up to date in the system

**Contact**: 9220032489

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9220032489

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