Customer Service Representative

4 weeks ago


Delhi, India CareerUS Solutions Full time

Customer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional, customer-focused attitude.Key ResponsibilitiesCustomer InteractionRespond to customer inquiries via phone, email, chat, or in-person.Provide accurate information about products, services, and company policies.Handle customer complaints with professionalism and empathy.Issue ResolutionIdentify customer needs and provide appropriate solutions.Troubleshoot issues and escalate complex problems to higher support levels.Follow up with customers to ensure complete resolution.Order &



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