Customer Service Representative

4 days ago

Delhi Delhi, India KR Immigration Full time

**Customer Service Representative**

**Job description**

**Job Title**:
Customer Service Representative

**Company**:
KR Immigration Private Limited Company

**Location**:
B-29 First floor, Lajpat Nagar -2, New Delhi -110024 near Metro gate number-1

**About the Job**:
We are looking for a creative and talented **Customer Service Representative** to join our team. As a **Customer Service Representative** at KR Immigration Company, you will act as a liason, provide product/services information, answer queries through calls and WhatsApp.

**Role & responsibilities**
- Manage incoming phone calls and WhatsApp
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer details and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- FRESHERS are most welcome
- Proven experience as a Customer Service Representative are also welcome, with excellent communication skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Strong attention to detail, problem-solving skills, and creative thinking.
- Excellent time management and organizational skills.
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Why Join Us?**
- Join a dynamic, creative team.
- Opportunities for growth and development.
- Competitive salary and benefits.
- Impactful, creative work in a fast-paced environment.

**Compensation**: Pay is based on Skills and Expertise.

Role: Customer Service Representative

Industry Type: Education Abroad / Visa / Immigration /

Department: Media Production & Entertainment

Employment Type: Full Time, Permanent

**Education**

UG: Graduation Not Required

**Key Skills**

Excellent communication skills with high patience level and active listening

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7011552285

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