Customer Service Representative
3 days ago
Hiring: Customer Service Representative – Luxury Fashion (Full-Time, On-Site)
Chattarpur Hills Mehrauli
Delhi
11:00 AM – 7:00 PM | 6-day work week
About Czarina
Czarina is a global luxury resort-wear house known for its
hand-embellished couture kaftans
, elevated silhouettes, and exquisite craftsmanship.
Rooted in artistic expression and feminine elegance, Czarina creates collections that celebrate
confidence, individuality, and effortless luxury
.
With a strong presence across
international retail, e-commerce, and marketplaces
, we are driven by our commitment to premium quality and exceptional service.
Role Overview
We are seeking a
refined, proactive, and customer-centric
professional to join our Delhi office as a
Customer Service Representative
.
This role requires someone who understands luxury service etiquette, communicates gracefully, and can handle global customers with poise and efficiency.
Key Responsibilities
Handle customer communication across Instagram, WhatsApp, phone & email
Manage domestic & international orders, shipping coordination, returns/exchanges
Liaise with warehouse & logistics to ensure seamless order fulfilment
Maintain CRM & order systems with accuracy and attention to detail
Deliver a warm, premium, solution-oriented experience to every customer
Assist with marketplace queries (Amazon/Flipkart – preferred experience)
About You
Excellent English communication (written & spoken)
Prior experience in
customer service (luxury/retail/fashion preferred)
Social media messaging & e-commerce customer support experience
Strong follow-up & coordination skills
Calm, polished, customer-first approach
Tech-savvy with basic CRM/order management knowledge
Why Join Us
Work with a
global luxury brand
Be part of a
creative, high-performance fashion environment
Growth opportunities as the brand expands globally
Represent a brand admired for elegance, artistry & craftsmanship
Apply Now
Send your resume & short cover letter to:
or WhatsApp
Subject:
Customer Service Representative – Delhi
Join Czarina and be the voice behind an unforgettable luxury experience.
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