Customer Service Representative

3 days ago


Delhi, Delhi, India CZARINA Full time ₹ 3,00,000 - ₹ 9,00,000 per year


Hiring: Customer Service Representative – Luxury Fashion (Full-Time, On-Site)


Chattarpur Hills Mehrauli
Delhi


11:00 AM – 7:00 PM | 6-day work week

About Czarina

Czarina is a global luxury resort-wear house known for its
hand-embellished couture kaftans
, elevated silhouettes, and exquisite craftsmanship.

Rooted in artistic expression and feminine elegance, Czarina creates collections that celebrate
confidence, individuality, and effortless luxury
.

With a strong presence across
international retail, e-commerce, and marketplaces
, we are driven by our commitment to premium quality and exceptional service.

Role Overview

We are seeking a
refined, proactive, and customer-centric
professional to join our Delhi office as a
Customer Service Representative
.

This role requires someone who understands luxury service etiquette, communicates gracefully, and can handle global customers with poise and efficiency.

Key Responsibilities

Handle customer communication across Instagram, WhatsApp, phone & email

Manage domestic & international orders, shipping coordination, returns/exchanges

Liaise with warehouse & logistics to ensure seamless order fulfilment

Maintain CRM & order systems with accuracy and attention to detail

Deliver a warm, premium, solution-oriented experience to every customer

Assist with marketplace queries (Amazon/Flipkart – preferred experience)

About You

Excellent English communication (written & spoken)

Prior experience in
customer service (luxury/retail/fashion preferred)

Social media messaging & e-commerce customer support experience

Strong follow-up & coordination skills

Calm, polished, customer-first approach

Tech-savvy with basic CRM/order management knowledge

Why Join Us

Work with a
global luxury brand

Be part of a
creative, high-performance fashion environment

Growth opportunities as the brand expands globally

Represent a brand admired for elegance, artistry & craftsmanship

Apply Now

Send your resume & short cover letter to:

or WhatsApp


Subject:
Customer Service Representative – Delhi


Join Czarina and be the voice behind an unforgettable luxury experience.



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