Customer Service Representative

8 hours ago

Delhi, Delhi, India Volantix Global Private Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Company Description

Volantix Global Pvt. Ltd. is a growing travel company that provides world-class flight booking, holiday packages, and customer support services to international travelers. We aim to redefine travel experiences by offering reliable solutions with excellent service.

Role Description

This is a full-time, on-site role for a
Customer Service Representative (USA Process)
at
Volantix Global Private Limited
, based in New Delhi.

The role involves handling inbound and outbound customer calls and emails for our U.S. clients related to flight bookings and post-booking support. The representative will assist customers with booking confirmations, payment updates, flight changes, cancellations, refunds, and general service inquiries.

The ideal candidate should be customer-focused, fluent in English, and comfortable working in a fast-paced environment that operates in U.S. time zones.

Key Responsibilities

  • Handle inbound and outbound calls, emails, and chats from U.S. customers.
  • Assist customers with booking-related queries, flight itinerary changes, cancellations, and refunds.
  • Resolve customer concerns professionally and promptly.
  • Maintain accurate records of interactions and follow up on pending cases.
  • Coordinate with internal teams (Operations, Finance, Refunds) for issue resolution.
  • Provide high-quality service that meets company standards and enhances customer satisfaction.
  • Adhere to process SLAs, compliance, and communication etiquette.

Qualifications

  • Excellent English communication and interpersonal skills (spoken and written).
  • Strong customer service mindset and problem-solving ability.
  • Prior experience in an international voice process (U.S./U.K.) preferred.
  • Ability to multitask, stay calm under pressure, and handle escalations professionally.
  • Basic computer literacy and familiarity with CRM or call-handling tools.
  • Willingness to work in
    night shifts (U.S. time zone)
    .
  • Minimum qualification: Graduate in any discipline.
  • Prior experience in travel or airline customer service will be an added advantage, but not mandatory.

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