Customer Care Representative
2 days ago
Company Description
Wedding Asia is a premier name in the wedding industry, offering an exquisite range of wedding indulgences since 2006. The collections at Wedding Asia showcase superb craftsmanship by blending modern with traditional and classical with contemporary designs. Our mission is to provide a unified platform for sellers and buyers in the Indian Wedding Industry, making it easier for them to connect without endless searching.
Job Summary:
We are looking for a friendly, empathetic, and solution-oriented Customer Care Representative to join our team. You will be the first point of contact for customers, responsible for resolving inquiries, handling complaints, and ensuring a smooth customer experience across all touchpoints.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or social media
Resolve customer complaints and provide appropriate solutions within set time limits
Maintain accurate records of customer interactions and transactions
Follow communication procedures, guidelines, and policies
Collaborate with internal teams to ensure customer satisfaction
Identify and escalate priority issues when necessary
Provide feedback on the efficiency of the customer service process
Stay updated on product knowledge and company policies
Requirements:
bachelor's degree preferred
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and problem-solving skills
Ability to multitask, prioritize, and manage time effectively
Fluency in [Insert Required Languages]
Preferred Skills:
Experience in e-commerce, retail, or tech support
Knowledge of tools like Zendesk, Freshdesk, or Salesforce
Ability to remain calm under pressure and handle difficult situations professionally
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