Customer Success Representative

14 hours ago

Delhi, Delhi, India MantraCare Full time ₹ 4,00,000 - ₹ 6,00,000 per year

On-site

Location:-

A1/10, A 1 Block, Block A, Paschim Vihar, Delhi, 110063

About

:-

Mantra Care is a global digital health platform revolutionizing access to holistic wellness care. Operating in over 30 countries, we deliver virtual therapy, physiotherapy, chronic condition management, and nutrition counseling—empowering individuals and organizations with seamless, evidence-based support. Our HIPAA- and GDPR-compliant platform connects licensed professionals with clients through secure video sessions and wellness programs, helping them lead healthier, balanced lives.

We are looking for a motivated and customer-focused professional to manage key client accounts, ensure excellent service, and build long-term relationships. You'll be the main point of contact for clients, helping solve issues, coordinate with internal teams, and support account growth.

Location: In - Office

Type: Full-time

Role: Customer Success Representative

Key Responsibilities

  • Collaborate with HR partners to understand their organizational needs and goals for employee wellbeing programs.

  • Assist in day-to-day communication and coordination with HR partners and employees.

  • Support the planning, coordination, and execution of wellness activities, webinars, and EAP initiatives.

  • Support onboarding of new corporate clients and app users.

  • Respond to user and client queries with empathy and accuracy via email, chat, or calls.

  • Assist in creating and maintaining service utilisation reports, feedback trackers, payment records and dashboards.

  • Collaborate with psychologists, health experts, content, and operations teams to ensure smooth execution of EAP and wellness programs.

Qualifications

  • Master's degree in Psychology, Business, HR, or related field.

  • Excellent communication and interpersonal skills.

  • Strong understanding of psychological concepts from a general as well as an employee wellbeing perspective, including stress management, work-life balance, resilience, emotional intelligence, and change management.- Comfortable working with Google Workspace tools (Docs, Excel Sheets, Slides).

  • Prior experience or internship in customer success, HR, or client coordination is a plus.

What You'll Gain

  • Practical exposure to corporate wellbeing programs and client engagement in a mental health setting.

  • Insight into organizational psychology applications and HR wellness strategies.

  • Mentorship from senior psychologists, wellbeing experts and customer success professionals.

  • Opportunity to connect and engage with users and corporate teams from across the globe.

  • Cusstomer Success Representative

    7 days ago

    Delhi, Delhi, India MantraCare Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Location: In - OfficeType: Full-timeRole: Customer Success RepresentativeLocation:- A1/10, Block A, Paschim Vihar, DelhiKey ResponsibilitiesCollaborate with HR partners to understand their organizational needs and goals for employee wellbeing programs.Assist in day-to-day communication and coordination with HR partners and employees.Support the planning,...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India AlgoSec Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    At AlgoSec, what you do mattersOver 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application...

  • Customer Success Specialist

    4 days ago

    Delhi, Delhi, India TP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...

  • Customer Care Executive

    5 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...

  • Customer Service Representative

    10 hours ago

    Delhi, Delhi, India Piezel LLC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Gurugram for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include...

  • Customer Success Associate

    10 hours ago

    Delhi, Delhi, India Akshya Patra Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Overview The role of a Customer Success Associate is vital for ensuring that customers derive maximum value from our products and services. As the primary point of contact between the company and our valued customers, you will work diligently to build strong relationships that foster lasting loyalty. This position not only focuses on onboarding new customers...

  • customer Success Assoicate

    14 hours ago

    Delhi, Delhi, India Akshya Patra Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Overview The Customer Success Associate plays a pivotal role in ensuring that customers derive maximum value from our products and services. As a primary point of contact, this position is vital in fostering strong relationships with clients, understanding their needs, and ensuring their satisfaction. The associate will act as a bridge between the customers...

  • Executive - Customer Success

    1 week ago

    Delhi, Delhi, India Iron Man Lifestyle Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    - Do you want to leverage your Customer Success skills, and be a part of a profitable, fast-growing early-stage startup, and. Help 1 Crore Indian men be more confident, improve their social skills, and help get into deeper, fulfilling relationships. We are accepting applications for a Customer Success Executive to join our growing Iron Man Lifestyle team. ...

  • Customer Service Representative

    5 days ago

    Delhi, Delhi, India StudioBackdrops Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    is looking for a talented and dynamic Customer Service Representative to join their team. The ideal candidate will have a minimum of 2+ years of experience in a similar role. They need to be able to resolve customer queries, ensure resolution of all orders, co-ordinate between multiple teams to ensure smooth operations and more.We at are looking for a...

  • Aircraft Spare-Parts Customer Representative

    2 days ago

    Delhi, Delhi, India ARENGY Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About usARENGYis an Engineering and Recruiting Services Company operating in the Middle East from Dubai and Abu Dhabi (UAE). Our customers are some of the most successful industry leaders around the globe. One of our client, an Aircraft Manufacturer, is looking for an Aircraft Spare Parts Customer Representative. This is a 1 year project based in New Delhi...