Cusstomer Success Representative

1 week ago

Delhi, Delhi, India MantraCare Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Location: In - Office

Type: Full-time

Role: Customer Success Representative

Location:- A1/10, Block A, Paschim Vihar, Delhi

Key Responsibilities

  • Collaborate with HR partners to understand their organizational needs and goals for employee wellbeing programs.

  • Assist in day-to-day communication and coordination with HR partners and employees.

  • Support the planning, coordination, and execution of wellness activities, webinars, and EAP initiatives.

  • Support onboarding of new corporate clients and app users.

  • Respond to user and client queries with empathy and accuracy via email, chat, or calls.

  • Assist in creating and maintaining service utilisation reports, feedback trackers, payment records and dashboards.

  • Collaborate with psychologists, health experts, content, and operations teams to ensure smooth execution of EAP and wellness programs.

Qualifications

-
Master's degree in Psychology
, Business, HR, or related field.

  • Excellent communication and interpersonal skills.

  • Strong understanding of psychological concepts from a general as well as an employee wellbeing perspective, including stress management, work-life balance, resilience, emotional intelligence, and change management.- Comfortable working with Google Workspace tools (Docs, Excel Sheets, Slides).

  • Prior experience or internship in customer success, HR, or client coordination is a plus.

What You'll Gain

  • Practical exposure to corporate wellbeing programs and client engagement in a mental health setting.

  • Insight into organizational psychology applications and HR wellness strategies.

  • Mentorship from senior psychologists, wellbeing experts and customer success professionals.

  • Opportunity to connect and engage with users and corporate teams from across the globe.

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