Aircraft Spare-Parts Customer Representative

4 days ago

Delhi, Delhi, India ARENGY Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About us

ARENGY
is an Engineering and Recruiting Services Company operating in the Middle East from Dubai and Abu Dhabi (UAE). Our customers are some of the most successful industry leaders around the globe. One of our client, an Aircraft Manufacturer, is looking for an Aircraft Spare Parts Customer Representative. This is a 1 year project based in New Delhi (India).

Job Overview

Act as the primary on-site liaison between the company and the customer, ensuring efficient material flow, delivery performance, and coordination between internal teams and the customer's operations.

Job Responsibilities

  • Serve as the main point of contact for all material-related topics: deliveries, returns, repairs, and logistics issues.
  • Build a material management cockpit to prioritize Customer needs.
  • Monitor and manage shipments, order statuses, and inventory levels in real time.
  • Proactively work with the Aircraft Manufacturer Material Account Representative to identify and resolve supply chain disruptions or delays.
  • Participate in customer operational meetings and escalate issues internally when needed.
  • Support continuous improvement initiatives to enhance delivery performance and customer satisfaction.
  • Provide training or guidance to customer teams on relevant planification management.
  • Coordinate customer needs with financial viability and operational feasibility.

Job Requirements

  • Aerospace industry knowledge (PBH program, MRO, spare parts, AOG handling).
  • ERP/CRM proficiency (SAP, AMASIS, Quantum, etc.).
  • Supply chain & logistics expertise: inventory management, lead times, delivery tracking.
  • Strong communication skills: able to represent the company professionally.
  • Customer-oriented mindset: responsive, diplomatic, and solution-focused.
  • Analytical thinking: KPI tracking, root cause analysis.
  • Strategic analytical thinking: ability to interpret operational data and translate insights into impactful decisions.
  • Financial awareness: understanding of cost structures, budgeting, and value-driven logistics.
  • Autonomy & reliability: able to manage tasks in a high-demand environment.
  • Experience in Logistics, Supply Chain, Aerospace Engineering, or MRO related field.

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