Customer Care Executive
1 week ago
Company Description
Transport Mela is an online platform that connects individuals and businesses with relocation service providers across India. We offer a wide network of verified vendors for services such as household shifting, car and bike transportation, office relocation, and local/intercity moving. Our platform simplifies comparing options and choosing service providers based on city and specific needs. We serve major Indian cities including Delhi, Mumbai, Bangalore, Hyderabad, Pune, and more.
Role Description
This is a full-time on-site role for a Customer Care Executive located in Delhi, India. The Customer Care Executive will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and maintaining high levels of customer service. The role also involves effectively communicating with customers and addressing their concerns, as well as supporting sales activities.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Excellent Communication skills
- Sales experience
- Strong problem-solving abilities and a proactive approach to customer issues
- Ability to work well in a team and use CRM software
- Bachelor's degree in any field is preferred
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