Customer Service Representative International

23 hours ago

Delhi, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

This role is for an international process. Job location: Gurgaon

Designation: Senior Customer Support Executive

**Principal Duties & Responsibilities**:

- The customer support representatives will answer daily customer correspondence through voice methods.
- These call center representatives provide query assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements
- 5 days a week working
- Only weekly off provided during first 6 months (probationary period)

**Who all can apply?**
- English communication skills
- Graduates with 2 years international customer service experience required
- Must be comfortable with rotational shifts ( 24*7 )and rotational offs
- People looking for customer service representative, customer care executive, customer support executive, customer care specialist, customer support representative, customer relations representative, call center representative, bpo executive, front desk agent, guest service agent, customer success manager, virtual assistant, customer service manager, customer specialist, customer care manager, customer service analyst, support specialist, support associate, customer representative, customer assistant, receptionist, guest relations, soft skills trainer can also apply

Job location: Gurgaon

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- international customer service: 2 years (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: On the road

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