Customer Service Representative

3 weeks ago

New Delhi, India Apcurated Couture Full time
Company Description
We suggest you enter details here.
Role Description
This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role involves responding to customer calls and emails, troubleshooting problems, updating customer records, and maintaining a high level of customer service experience. The representative will also be expected to follow up with customers to ensure their queries are resolved and document customer interactions effectively.
Qualifications
Customer Service Representatives, Customer Experience, and Customer Satisfaction skills
Customer Support and Customer Service skills
Excellent communication and interpersonal skills
Ability to handle difficult situations with patience and professionalism
Proficiency in using customer service software and CRM systems
Strong problem-solving skills and attention to detail
Experience in the fashion industry is a plus
High school diploma or equivalent; additional qualifications in customer service or a related field are a plus

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