Customer Service Representative

16 hours ago


New Delhi, India Apcurated Couture Full time

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role involves responding to customer calls and emails, troubleshooting problems, updating customer records, and maintaining a high level of customer service experience. The representative will also be expected to follow up with customers to ensure their queries are resolved and document customer interactions effectively.QualificationsCustomer Service Representatives, Customer Experience, and Customer Satisfaction skillsCustomer Support and Customer Service skillsExcellent communication and interpersonal skillsAbility to handle difficult situations with patience and professionalismProficiency in using customer service software and CRM systemsStrong problem-solving skills and attention to detailExperience in the fashion industry is a plusHigh school diploma or equivalent; additional qualifications in customer service or a related field are a plus



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